Southwest Rapid Rewards Bait and Switch Scam

See the transcript of my recent application for a Southwest Visa.  It's pretty interesting how big banks still try to screw you at every chance they get.  Let's see what happened with Chase!!


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I made my first purchase and per your request I am contacting you to get the additional 8 rapid reward credits. This still does not explain why I was not set up to get this in the first place. How many other customers is this happening to, who aren't looking as carefully? This is not a historical offer I am quoting, it is the offer mentioned on the aforementioned website.

http://www.mychasecreditcards.com/southwest/homepage

I included this in the last email. This is effectively a bait and switch tactic, something that should be reported to the BBB or consumer advocacy groups. And how well is Chase representing southwest's interests by short-changing customers who apply for their rapid rewards account?


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Dear BXXXXXXX,

Thank you for your recent inquiry regarding the credit
card account. I have received your request for a free
roundtrip Award.

In reviewing the account, I have verified that the
enrollment offer is to receive 8 Rapid Rewards credits
within 6 to 8 weeks after your first purchase and the
opportunity to earn up to 8 Rapid Rewards credits for
completing balance transfers. You earn one Rapid Rewards
credit for each $1,200 in balance transfers you make
within the first 90 days the account is open, up to a
maximum of eight Rapid Rewards credits.

After you make your first purchase, please contact me
through the secure email server and I will add 9600 Reward
Dollars (8 Rapid Reward credits) to the account to match
the offer for 16 Rapid Reward credits.

For every 16 credits that you receive in a consecutive 24
months, Southwest Airlines will automatically issue a
fully transferable roundtrip Award. The roundtrip Award is
free, but travel is subject to the September 11th Security
Fee.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

Andrea XXXXXX
E-mail Customer Service Representative

Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.




Original Message Follows:
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Re: my southwest credit card I just received. E mail I
got today says:

"Don t forget to use your card right away to receive 8
Rapid Rewards bonus credits after your first purchase!2
You will qualify and receive 8 bonus credits after your
first purchase/first use of the card. First purchase/first
use includes purchases, balance transfers, or any checks
that are used to access your account, and excludes cash
advances. One bonus credit will also be credited to your
Rapid Rewards account for each $1,200 in balance transfers
within the first 90 days from account opening, up to a
maximum of 8 credits or $9,600 . Balance transfers are
subject to a fee. Please allow 6 to 8 weeks for bonus
credits to post to your Rapid Rewards account. "

Why am I only getting 8 credits!

The southwest visa website states:

"You will qualify for and receive 16 bonus credits after
your first purchase/first use of the card. First
purchase/first use includes purchases, balance transfers,
or any checks that are used to access your account, and
excludes cash advances. One bonus credit will also be
credited to your Rapid Rewards account for each $1,200 in
balance transfers within the first 90 days from account
opening, up to a maximum of 8 credits or $9,600 ."

http://www.mychasecreditcards.com/southwest/visa

Why is their a discrepancy? And which is correct? 16
credits equals a flight, 8 credits is nothing.

Please explain.